Terms of service

Last Updated: 6 September 2026

These Terms of Service apply to the Sparky Stock website and purchases made through our online store. Please read them before ordering.

1. About Sparky Stock and these terms

Sparky Stock is operated by The Delivery Group Pty Ltd, trading as Sparky Stock, ABN 84 700 390 932, ACN 700 390 932, based in Bundaberg, Queensland, Australia. We supply electrical products, lighting, tools, accessories and related goods to retail and trade customers.

“We”, “us” and “our” mean The Delivery Group Pty Ltd trading as Sparky Stock. “You” means the customer or website user. If you order for a business or another person, you must have authority to do so.

Your purchase is subject to the terms made available to you when you place the order, including our Returns & Refunds Policy and Shipping & Delivery Policy. Any special product or promotion conditions must be clearly disclosed before purchase. If our general policies conflict, these terms govern order acceptance, agreed prices and delivery charges, while the Returns & Refunds Policy governs our additional change-of-mind offer.

Nothing in these terms or our other policies excludes or reduces any guarantee, right, remedy or responsibility that cannot lawfully be excluded under the Australian Consumer Law (ACL) or other applicable law. Those legal rights always prevail. Business and trade purchases can also qualify for ACL protections; an ABN or trade account does not, by itself, remove them.

2. Website use and accounts

Use our website lawfully and provide accurate information needed to process your order. Do not impersonate someone, misuse another person's payment details, introduce malicious software, interfere with the website, gain unauthorised access to systems or infringe another person's rights.

If you use an account, keep your sign-in details secure and contact us if you suspect unauthorised access. You are not automatically responsible for every unauthorised transaction merely because it occurred through your account; responsibility depends on the circumstances and applicable law.

We may restrict access where reasonably necessary to investigate or prevent fraud, a security incident, unlawful activity or a serious breach affecting the website. Restrictions will be proportionate to the issue, and we will explain them where lawful and safe to do so. An account restriction does not remove your rights relating to an existing order, refund or complaint. You can still contact us by email.

3. Product information and suitability

We take reasonable care to provide accurate product descriptions, specifications, images, prices and availability information. Please check the model, dimensions, voltage, electrical ratings, compatibility, finish, environmental rating and included components before ordering. Contact us if information is unclear or if you need advice about a particular purpose.

Screen settings can affect how colours appear, and a product image may show an application or accessories that are not included. The listing should identify what is supplied. These explanations do not excuse a material mismatch with the description, sample or agreed specifications. We will not substitute a materially different product without your agreement.

For technical installation suitability, consult an appropriately licensed electrician where needed. This does not remove our responsibility for accurate descriptions or any fitness-for-purpose guarantee that applies when you make a purpose known to us and rely on our advice.

4. Electrical installation and safe use

Electrical work that requires a licence must be carried out by a person holding the appropriate licence for that work in the state or territory where it is performed. Installation, connection, repair and removal must comply with applicable laws, safety requirements and the manufacturer's instructions. Buying a product does not authorise you to perform licensed electrical work yourself.

If a product appears unsafe, stop using it and contact us. Do not attempt electrical disconnection, testing, repair or removal yourself where licensed work is required.

Damage caused by misuse, incorrect installation, incorrect voltage, neglect or unauthorised modification is not, by itself, a defect for which we owe a consumer guarantee remedy. We will consider what caused the problem. Installation, use or modification does not automatically cancel rights for an unrelated defect, and expected wear must be assessed against the product's legally required durability. These terms do not exclude our responsibility for a defective product, incorrect advice or other loss for which we are legally responsible.

5. Placing and accepting orders

Submitting an order is an offer to buy the selected products on the terms and at the total price shown before submission. Please check your order and contact details carefully.

We accept an order when we communicate acceptance, including an order confirmation that confirms the purchase, or dispatch the products, whichever occurs first. A message expressly identified as only acknowledging receipt, and not accepting the order, is not itself acceptance. Nothing in this wording overrides an acceptance that has already occurred under applicable law.

Before acceptance, we may decline an order for a genuine reason such as unavailable stock, an obvious pricing or listing error, unsuccessful payment authorisation, reasonably suspected fraud, an address we cannot service or a legal restriction on supply. We will notify you promptly and explain the reason where lawful to do so. We will not leave a paid order awaiting a decision indefinitely.

If an order has not been accepted or dispatched, you may contact us to withdraw it and receive a refund of any payment taken. Once we accept an order, we will not cancel it simply for our convenience. Any cancellation must be agreed with you or permitted by law.

If we cannot fulfil an accepted order, we will contact you promptly to arrange a solution, which may include an agreed alternative or a refund, and provide any further remedy required by law. You do not have to accept a substitute product, a higher price or store credit.

6. Prices, delivery charges and errors

Prices are in Australian dollars (AUD). Retail prices include GST where applicable. We will disclose applicable delivery charges and any other charges before you complete your purchase. Displayed totals must include unavoidable charges that can be calculated at that stage.

Any freight quote needed for a bulky item or remote address must be agreed before the purchase is completed. We will not impose an additional freight charge on an accepted order without your agreement. If a different delivery arrangement becomes necessary, we will explain the options and preserve your rights under the existing contract and the law.

Price changes apply to future orders. They do not change an accepted order's agreed price without your consent.

If we discover an obvious pricing or listing error before accepting an order, we will explain it and allow you to choose whether to make a new purchase on the corrected terms or receive a refund of any payment taken. After acceptance, an error does not give us an automatic right to increase the price or cancel the contract; any change or cancellation must be agreed or otherwise legally permitted.

7. Payment

Use a payment method offered at checkout that you are authorised to use. Unless we have agreed otherwise, payment must be successfully received or authorised before dispatch. We may make reasonable checks to verify payment or investigate suspected fraud and will contact you if further information is needed.

Payment providers may have their own terms for the payment service you choose. Those terms do not replace Sparky Stock's obligations as the seller. Necessary order and payment information is handled as explained in our Privacy Policy.

8. Customer changes and cancellations

If you need to amend or cancel an accepted order, email sales@sparkystock.com.au as soon as possible. We will check its status and explain what can be done. A requested change or change-of-mind cancellation may be difficult once packing, dispatch or agreed custom work has begun.

If the order has already been dispatched, our 30-day change-of-mind returns offer may apply after delivery. Any special exclusion must have been clearly disclosed before purchase. We will not impose an undisclosed cancellation penalty.

These processing restrictions apply to voluntary changes and change-of-mind requests. They do not prevent cancellation, rejection of goods or another remedy to which you are entitled under the ACL or other law.

9. Refunds for orders we do not supply

If we decline an order, or an order is cancelled because we cannot supply it, we will promptly refund the amounts paid for the cancelled goods and any associated delivery or other charges for supply that will not occur. If the whole order is cancelled before supply, this includes the whole delivery charge.

For a partially cancelled order, we will explain the refund calculation and refund delivery charges attributable to the cancelled supply or no longer incurred. We will not add a new shipping charge to the remaining items without your agreement.

Refunds will use the original payment method unless you agree otherwise. We will not require store credit. A refund does not remove any separate entitlement to compensation or another legal remedy.

10. Delivery and delays

We deliver to eligible Australian addresses using postal, courier or freight providers. Available services, charges and relevant restrictions are explained during ordering and in our Shipping & Delivery Policy. Some products require a physical street address or someone present to receive them.

Delivery dates are estimates unless we expressly agree to a specific date. Estimates will have a reasonable basis, and we will tell you about significant delays we become aware of. If timing is essential, contact us before ordering so we can confirm whether we can meet your requirement.

Supply must occur within the agreed timeframe or, where no timeframe is agreed, within a reasonable time. Unexpected supplier or carrier delays may affect delivery, but they do not allow us to retain payment indefinitely without supplying the goods or providing a solution.

Contact us if an order is late, missing, damaged or incorrect. We will investigate, liaise with our delivery provider and provide the appropriate solution, including a replacement or refund where required. You do not have to resolve our delivery arrangements with the courier yourself. Any investigation must be completed within a reasonable time and cannot be used to delay a remedy unreasonably.

We may send items separately, but doing so will not increase your agreed delivery charge without your consent.

11. Delivery details, unattended delivery and risk

Provide a complete and accurate address, contact details and delivery instructions. Contact us promptly to request a correction. If a failed delivery or redirection results from incorrect information you supplied or an unjustified failure to collect the order, we may seek reasonable actual additional delivery costs where lawful. We will explain the costs before arranging redelivery. This does not apply to an error by us or a delivery provider we engage.

If you expressly authorise an unattended delivery, the carrier may leave the parcel at the agreed address in accordance with your instructions and with appropriate care. Please choose a secure location. An authority to leave does not excuse delivery to the wrong address, failure to follow agreed instructions or loss caused by a failure to exercise appropriate care.

For deliveries we arrange, responsibility for accidental loss or damage passes to you when the goods are delivered to you or your authorised recipient, or properly left under your express authority to leave. Sending the goods to a carrier does not, by itself, transfer that risk to you.

Ownership passes when full payment for the goods has been received, subject to applicable law. Ownership and delivery do not remove rights relating to a fault, damage, non-delivery or another breach for which we remain responsible.

12. Our 30-day change-of-mind offer

In addition to your legal rights, we accept eligible change-of-mind returns if you contact us within 30 days of receiving the product and then return it promptly following our instructions. Our delay in providing instructions will not invalidate a request made on time.

For this voluntary offer, goods must be unused, undamaged, uninstalled, unconnected and unmodified, in their original packaging with all supplied components, accessories and instructions, suitable for resale, and supported by satisfactory proof of purchase. If the conditions are met and no disclosed exclusion applies, we will refund the price paid for the returned goods.

You pay change-of-mind return postage, and original delivery charges are not refundable unless we agree otherwise. Clearance, final-sale, special-order, custom-ordered or other excluded goods are excluded only where that restriction was clearly disclosed before purchase. A discount alone does not remove eligibility.

See our Returns & Refunds Policy for the full process. These conditions and the 30-day period do not limit rights for faulty, unsafe, incorrectly described or otherwise non-compliant goods.

13. Consumer guarantees and faulty goods

Where the ACL applies, goods must meet its guarantees, including acceptable quality, safety, durability, matching their description and fitness for a disclosed purpose in the circumstances provided by law.

• Major failures: you can reject the goods and choose a refund or replacement, subject to the ACL rules for rejection, or keep them and claim compensation for their reduced value.
• Other failures that can be fixed: we will provide a remedy at no cost within a reasonable time, usually a repair. If we refuse or fail to do so, you can arrange repair elsewhere and recover reasonable costs, or exercise any right to reject the goods and obtain a refund or replacement.
• Failures that cannot be fixed: the ACL provides rejection or reduced-value compensation rights even if the failure is not major.

Compensation can also be payable for reasonably foreseeable loss or damage caused by a consumer guarantee failure, including reasonable removal or reinstallation costs where legally recoverable.

You can make a claim directly to Sparky Stock. Reasonable proof of purchase may be required, but an original paper receipt or original packaging is not mandatory. Please provide available information about the problem so we can assess it. Used, installed, sale and special-order goods can still qualify for statutory remedies.

We will cover reasonable return costs for a confirmed consumer guarantee failure and arrange collection or pay reasonable transport costs for faulty goods that are large, heavy or difficult to remove, as required by law. Statutory remedies are not subject to a restocking fee. Our Returns & Refunds Policy explains assessment, return arrangements and refunds.

14. Manufacturer warranties

A manufacturer's warranty is additional to your ACL rights. Its expiry does not automatically end those rights, which depend on factors such as the product's expected durability, price and use.

We may work with a supplier or manufacturer to assess a claim, but we will not require you to pursue them instead of us or make a statutory remedy dependent on their approval. If a repair needs a notice about data loss or refurbished goods or parts, we or the repairer will provide the legally required notice before accepting the goods for repair.

15. Promotions

Promotion conditions, including eligible products, dates, limits and any restrictions on combining discount codes, will be disclosed with the offer before purchase. A promotional code cannot be exchanged for cash unless the offer says otherwise.

We will honour the promotion terms applying to an accepted order. We will not retrospectively remove an agreed discount or impose a new condition. Sale items retain any applicable consumer guarantee rights.

16. Website content and third-party services

Website content and branding belong to Sparky Stock or the relevant rights holder. You may use the website for personal use and legitimate business purchasing, and save product or order information for those purposes. Other reproduction or commercial exploitation requires permission unless permitted by law.

Third-party websites and optional services have their own terms and privacy practices. A link does not mean we control that service. This does not exclude responsibility for our own representations, conduct or legal obligations, including our responsibilities when we engage a service provider to fulfil your order.

The website may be interrupted by maintenance or technical issues. We take reasonable steps to keep it working, but uninterrupted access is not guaranteed. An outage does not remove rights relating to orders, refunds or statutory remedies; you may contact us by email.

17. Responsibility for loss

Each party remains responsible for its acts and omissions to the extent provided by applicable law. These terms do not impose a blanket indemnity on you or a general cap that reduces our non-excludable obligations.

Nothing excludes or reduces liability for a consumer guarantee failure, misleading conduct, negligence or another matter where doing so would be unlawful. We do not exclude reasonably foreseeable loss recoverable under the ACL merely because it is described as indirect or consequential loss.

If loss is caused partly by misuse, an unrelated event or another person's conduct, responsibility will be assessed according to the cause and applicable law. You are not required to compensate us for loss caused by our own fault.

18. Privacy and communications

Our Privacy Policy explains how we collect, use, store and disclose personal information and how to make privacy requests or complaints.

We may contact you about your order, delivery, account, refund or enquiry. Marketing is handled in accordance with applicable consent and unsubscribe requirements. Accepting these terms or making a purchase is not, by itself, consent to marketing or a waiver of privacy rights.

19. Updates, applicable law and disputes

We may update these terms for future transactions and will show the revised date. Changes do not retrospectively alter an existing order or remove rights that have already arisen. Any proposed change to an existing contract must be agreed with you or otherwise permitted by law.

If a provision is unlawful or unenforceable, it will not apply to the extent of that problem. The remaining terms continue where legally possible. A delay by either party in enforcing a right does not, by itself, waive that right.

Queensland law governs these terms, subject to any mandatory laws that apply to you or the transaction. You retain the right to approach a consumer protection agency or bring a claim in any court or tribunal with jurisdiction. These terms do not require private arbitration or restrict you to Queensland proceedings.

If something goes wrong, contact us with the details and the outcome you seek. We will consider the concern and respond within a reasonable time. You may ask us to review a decision or seek assistance from the Queensland Office of Fair Trading or your state or territory consumer protection agency. Contacting us does not prevent you from exercising other legal rights.

20. Contact Sparky Stock

The Delivery Group Pty Ltd trading as Sparky Stock
ABN: 84 700 390 932 | ACN: 700 390 932
Business location: Bundaberg, Queensland, Australia
Email: sales@sparkystock.com.au
Website: sparkystock.com.au
Online enquiries: Contact Sparky Stock

Please include your order number if available when asking about a purchase. Contact us for the appropriate return address before sending goods.