Shipping policy

Last Updated: 8 August 2026

At Sparky Stock, we aim to provide reliable and efficient delivery of electrical products to customers across Australia.

This Shipping & Delivery Policy explains how orders placed through the Sparky Stock website are processed, dispatched and delivered.

1. Delivery Locations

Sparky Stock delivers to eligible addresses throughout Australia.

Delivery availability may depend on your location, the size and weight of your order, product type and the services available from our freight and courier partners.

Some remote or regional locations may attract additional delivery charges or require additional delivery time.

If we are unable to deliver an order to your nominated address, we will contact you to discuss available options.

2. Shipping Costs

Shipping charges are calculated based on factors that may include:

  • Delivery location;

  • Product size and weight;

  • Number of products ordered;

  • Type of delivery service required; and

  • Freight or courier charges applicable to the order.

Where applicable, the shipping charge will be displayed during checkout before you complete your purchase.

Certain products, promotions or order values may qualify for free or discounted shipping where specifically advertised.

3. Order Processing

Orders are generally processed as soon as reasonably possible after payment has been successfully received or authorised.

Orders placed on weekends or Queensland public holidays may be processed on the next available business day.

During sales, promotional events, public holidays or other periods of unusually high demand, processing times may be longer than usual.

If there is a significant delay in processing your order, we will endeavour to notify you.

4. Dispatch

Once your order has been processed, it will be prepared for dispatch through an appropriate courier, freight or delivery provider.

Orders containing multiple products may occasionally be dispatched separately.

If products are dispatched separately, you may receive more than one delivery or tracking number.

5. Estimated Delivery Times

Delivery timeframes provided by Sparky Stock are estimates only unless we expressly state otherwise.

Delivery times may vary depending on:

  • Your location;

  • Product availability;

  • Courier or freight provider;

  • Regional or remote delivery requirements;

  • Weekends and public holidays;

  • Severe weather;

  • Peak delivery periods; and

  • Circumstances outside our reasonable control.

Regional and remote Australian locations may take longer than metropolitan deliveries.

We recommend allowing additional time for deliveries during Christmas, major sales events and other peak periods.

6. Tracking Your Order

Where tracking is available, tracking information will generally be provided after your order has been dispatched.

Tracking information may be sent by Sparky Stock or directly by the courier or freight provider.

Please allow reasonable time after receiving your dispatch notification for tracking information to become active within the carrier's system.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your delivery information before completing your purchase, including:

  • Recipient name;

  • Street address;

  • Suburb;

  • State;

  • Postcode;

  • Telephone number; and

  • Any relevant delivery instructions.

Sparky Stock is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If an order is returned, redirected or requires redelivery because incorrect or incomplete information was provided, the customer may be responsible for reasonable additional delivery charges where permitted by law.

8. Changing Your Delivery Address

If you need to change your delivery address after placing an order, please contact Sparky Stock as soon as possible.

We will endeavour to update the address where the order has not yet been dispatched.

Once an order has been dispatched, we may not be able to change or redirect the delivery address.

Any request to redirect an order after dispatch may also be subject to the policies and charges of the relevant delivery provider.

9. Authority to Leave

Some deliveries may offer an Authority to Leave (ATL) option.

If you authorise a parcel to be left unattended, the courier may leave it in a location they reasonably consider safe.

By expressly providing Authority to Leave, you acknowledge that unattended delivery carries additional risks.

Where possible, we recommend selecting a secure delivery location.

Nothing in this section limits any rights or remedies you may have under Australian law.

10. Signature on Delivery

Certain orders may require a signature upon delivery due to their value, size, product type or the requirements of the delivery provider.

If nobody is available to accept the delivery, the carrier may:

  • Attempt redelivery;

  • Leave a collection notice;

  • Take the parcel to a collection location or depot; or

  • Contact you to arrange another delivery.

Additional charges may apply for repeated delivery attempts where permitted by law.

11. Large or Bulky Products

Some electrical products may be classified as bulky or oversized freight.

These products may:

  • Attract additional freight charges;

  • Require delivery by a specialised freight provider;

  • Have longer delivery timeframes;

  • Require someone to be present to accept delivery; or

  • Have limited delivery availability in certain locations.

Where practical, applicable freight charges will be communicated before the order is completed or before dispatch if additional arrangements are required.

12. Regional and Remote Deliveries

Sparky Stock aims to service regional and remote Australian customers wherever reasonably possible.

However, delivery to some areas may take longer or incur additional freight charges.

Certain delivery services may also be unavailable in remote areas.

Where a standard delivery service cannot reasonably service your address, we may contact you to discuss alternative arrangements.

13. PO Boxes and Parcel Lockers

Delivery to PO Boxes or Parcel Lockers may not be available for all products.

Large, heavy, bulky or courier-only products will generally require a physical street address.

If the selected delivery provider cannot deliver your order to a PO Box or Parcel Locker, we may contact you to request an alternative delivery address.

14. Delivery Delays

Although we aim to have orders delivered promptly, delays can occasionally occur.

Delays may result from circumstances including:

  • Courier or freight network disruptions;

  • Severe weather;

  • Floods, bushfires or natural disasters;

  • Road closures;

  • Public holidays;

  • Peak delivery periods;

  • Industrial action;

  • Supplier delays;

  • Incorrect delivery information; or

  • Other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact Sparky Stock and we will assist in investigating the delivery where reasonably possible.

15. Lost or Missing Deliveries

If your tracking information indicates an unusual delay or you believe your order may have been lost, please contact Sparky Stock.

We may lodge an investigation with the relevant courier or freight provider.

Customers may be asked to provide information reasonably required to assist with the investigation.

Where goods are confirmed as lost in transit, Sparky Stock will provide an appropriate remedy in accordance with applicable Australian consumer law.

16. Damaged Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, please contact Sparky Stock as soon as possible.

Where possible, please provide:

  • Your order number;

  • Photographs of the damaged product;

  • Photographs of the external packaging;

  • Photographs of any damage to the shipping carton; and

  • A brief description of the damage.

Please retain the product and packaging while the issue is being assessed.

Where goods have been damaged in transit, we will provide an appropriate remedy where required by Australian law.

17. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact Sparky Stock as soon as reasonably possible.

Please provide your order number and details of the incorrect or missing item.

We will investigate the matter and arrange an appropriate remedy where required.

Where Sparky Stock has supplied the incorrect product, the customer will not be required to bear reasonable return shipping costs associated with correcting our error.

18. Split Deliveries

Orders containing multiple products may sometimes be supplied from different locations or dispatched at different times.

As a result, your order may arrive in multiple deliveries.

Receiving only part of your order does not necessarily mean other products are missing.

Where tracking information is available for separate shipments, this information may be provided to you.

19. Unclaimed or Returned Deliveries

If an order cannot be delivered and is subsequently returned to Sparky Stock because it was:

  • Unclaimed;

  • Refused without lawful reason;

  • Addressed incorrectly by the customer; or

  • Unable to be delivered due to incomplete customer-supplied information,

we may contact you to arrange redelivery.

Reasonable additional shipping charges may apply for redelivery where the failed delivery resulted from circumstances within the customer's control and where such charges are permitted by law.

20. Ownership and Risk

Ownership of products generally passes to you once full payment has been received.

Risk in products passes in accordance with applicable Australian law and the circumstances of delivery.

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

21. Returns

If you wish to return an item after receiving it, please refer to the Sparky Stock Returns & Refunds Policy.

Sparky Stock offers eligible customers a 30-day change-of-mind return period, subject to the conditions contained in that policy.

For approved change-of-mind returns, the customer is responsible for return shipping costs.

Different arrangements apply where goods are faulty, damaged, incorrectly supplied or otherwise fail to meet applicable consumer guarantees.

22. Australian Consumer Law

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

Where Sparky Stock is required by law to provide a remedy in relation to the delivery or supply of goods, this policy will be applied consistently with those obligations.

23. Contact Us

If you have questions about shipping, tracking or delivery of your order, please contact:

Sparky Stock
Website: www.sparkystock.com.au

When contacting us regarding an existing order, please include your order number so we can assist you efficiently.

Sparky Stock – Shipping & Delivery Policy
Effective as of 8 August 2026.