Order, Delivery & Product Help

Search using the complete manufacturer part number. Compare the range, colour, layout and included components in the listing. Our Clipsal buying guide explains common component types. If you need help, send us the product link and the model you are matching.

“In Stock” identifies products showing positive tracked stock in our store. “Available to order” means an item can be ordered but is not being presented as confirmed on-hand stock. If you need a specific quantity or delivery date, contact us to check before ordering.

We sell to tradies, businesses and homeowners. Purchasing a product does not mean you can install it yourself. Have a licensed electrician carry out electrical work and confirm the product is suitable for the installation.

Yes. Send us the part numbers or product links, quantities, delivery postcode and any required date. We can review availability and your requirements. Any pricing or delivery arrangements will be confirmed for the enquiry.

We deliver to eligible Australian addresses. Our shipping policy currently lists Australia Post Parcel Post at $10.95 and Express Post at $14.95 for eligible orders. Available services and the total delivery charge are shown before you complete your purchase. Some products or destinations may require a separate freight quote.

No. Express Post is the carrier service used after dispatch. Arrival depends on processing, the origin and destination, lodgement timing and the carrier's service conditions. Contact us before ordering if you need goods by a particular date.

Where tracking is available, details are sent when the shipment is arranged or dispatched. A label-created update can appear before the carrier receives or scans the parcel. If tracking stops progressing, contact us with your order and tracking numbers.

Contact us promptly with your order number and a description of the issue. Photographs are helpful where available. We will investigate and arrange the appropriate solution under our shipping and returns policies.

Contact us within 30 days of receiving the product for an eligible change-of-mind return. Product condition requirements and disclosed exclusions apply, and you pay return postage. Read the full returns policy before sending anything back. The 30-day period does not limit rights relating to faulty goods under Australian Consumer Law.

Check the product information on the listing. If a field says “Information Not Available”, we have not verified that detail; it does not mean there is no warranty. Contact us if you need it clarified before purchase. Manufacturer warranties are additional to applicable consumer guarantees.